Refund policy

All sales are final. Due to the personal and hygienic nature of our herbal and topical wellness products, we cannot accept returns, exchanges, or offer refunds once an order has been placed and shipped. This protects the safety and quality of our products for every customer.

 

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, please contact us through our Contact page within 7 days of delivery, including your order number and a photo of the item and packaging. Once verified, we will send a free replacement, or issue a full refund to your original payment method if a replacement is unavailable.

 

Please note: we cannot accept returns of opened or used products; orders cannot be cancelled or modified once processing has begun; approved refunds for verified damaged or defective items are processed within 5-10 business days (the time for funds to appear depends on your bank or card issuer).

 

If you have any questions before ordering, please reach out through our Contact page - we're happy to help you choose the right product.